I’ve chosen house distribution, do i must signal for my package?
You shall should be in on the selected distribution date to sign for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it up to a neighbour. Or if it does not work, we’ll keep a card to get in contact and organize an even more time that is convenient.
Exactly exactly just How am I going to understand whenever my package shall be delivered?
In the morning your QuickStart pack is born to be delivered, your Yodel courier will provide you with an calculated 2-hour distribution slot via e-mail and/or SMS message. Please keep in mind the distribution window can be an estimate and can’t be guaranteed.
The length of time does the installation simply just take?
In most cases, you are asked by us to enable around a couple of hours, however in many cases we take action much sooner.
Do i must signal when it comes to gear?
Yes, however if you’re maybe maybe not available, some body aged 18 or higher can rather.
Exactly what if We have difficulty with QuickStart self-installation?
We now have a passionate group to troubleshoot and make suggestions through each step of the process associated with set-up. We will send an engineer out to you as soon as possible, free of charge if it’s not successful.
Will you need to dig up my yard or driveway?
This will depend in your home. If Virgin Media solutions have now been set up formerly, the likelihood is that people won’t need to. If you don’t, we might should do an amount that is small of so that you can bring our community to you personally.
We can arrange a pre-install engineer visit to have a look and discuss the process in advance if you are unsure.
My driveway has provided access, performs this matter?
Yes, we shall require you to provide us with a few of the neighbors’ details (name, target, cell phone number and email) in the event that we need to do some digging so we can get permission from them.
Are you going to need to drill through the walls of my home?
If Virgin Media solutions have actuallyn’t been installed into the property before, we may need to do smaller amounts of drilling to be able to feed our cable in to Matchbox coupons the building. If you’re uncertain, we could organize a pre-install engineer trip to take a peek and discuss this with you ahead of time.
Do a satellite is needed by me meal in the home?
No, all our services fall our cable that is special means your television does not get disrupted by poor weather.
I’ve had Virgin before however the cable happens to be cut, is an issue?
Maybe maybe perhaps Not at all – it just means you won’t have the ability to utilize our QuickStart self-install solution. We’ll arrange for just one of y our designers in the future and set every thing up for you personally rather.
Our service promise Our service vow
Our service promise Our service vow
Unlimited Data Boost
That is qualified to receive a data boost that is unlimited?
All Oomph bundle clients whom encounter a broadband fault leading to a total lack of connectivity.
Just just just How SIMs that are many eligible for the info boost?
All SIMs which you have actually in your Oomph account qualify for a data boost that is unlimited.
The length of time does my information boost last?
An limitless information boost persists for 7 days.
If your fault just isn’t fixed in 7 days, can I meet the requirements to get another data that are unlimited?
Yes. Around 96% of broadband faults are fixed within 7 days. However if for almost any explanation a specialist hasn’t had the oppertunity to eliminate the problem, a extra boost will be put into the account upon demand.
Next Day Engineer
That is qualified to receive a following day engineer?
Anyone with the Ultimate Oomph bundle is entitled to the solution.
Whenever do i must contact Virgin Media to make certain a following day visit is available?
Call before 7pm Monday to Friday for a overnight visit. In the event that you ask Saturday, the engineer will soon be scheduled for the after Monday.
Which time slots can be found?
There are two main, 12pm-4pm or 8am-12pm.
Have always been we eligible for settlement if we cannot book a day engineer that is next?
Sometimes, inclement weather or infection may produce unavoidable circumstances, therefore our following day engineer just isn’t section of our automated settlement scheme. Nevertheless 99% of times, an engineer is to you the following day.
Can I will have an engineer sent for many faults?
We’ll constantly attempt to fix any dilemmas instantly, but we can solve remotely, we’ll send an engineer if it’s not something.